Privacy Policy for SellNService

(Effective from: [28 July 2025])

1. Overview

This Privacy Policy describes how “SellNService,” a business operated by BuyBacKart E Waste Solution Pvt Ltd., with its registered office at 115, 1st Floor, DLF Prime Towers, Mata Mohalla, Pocket F, Okhla Phase I, Okhla Industrial Estate, New Delhi-110020, India ("SellNService," "we", "our", or "us"), collects, uses, discloses, and protects the personal information of users ("you" or "user") through our website, mobile application, and related services.

2. What Data We Collect

We may collect the following types of information:

a. Personal Information:

• Name, phone number, email address
• Billing/shipping address, PIN code
• Identity proof (only where legally required)

b. Sensitive Personal Data:

• Payment information (UPI ID, card/bank details—processed via secure gateways)
• Login credentials (encrypted)

c. Technical and Usage Information:

• IP address, browser type, device information
• Page views, app interactions, clickstream data

3. Legal Basis for Processing

We process your data only when one or more of the following apply:

• Performance of a contract (e.g., completing your order)
• Your explicit consent
• Compliance with legal obligations
• Legitimate interest (e.g., fraud detection, customer support)

4. How We Use Your Information

Your data is used for:

• Fulfilling and delivering orders
• Customer support and grievance resolution
• Sending service updates and offers (with consent)
• Detecting and preventing fraud or abuse
• Complying with applicable laws

5. Sharing of Your Information

We may share your data only with:

a. Trusted third parties, such as:

• Payment processors
• Logistics and delivery partners
• Web hosting and analytics providers
• SMS/email communication partners

b. Government Authorities:

• Only when required by law, court order, or regulatory direction.

6. Retention of Data

We retain your data:

• As long as your account is active
• As required for legal tax,
• Or accounting purposes.
• Or until you request deletion (subject to legal obligations)

7. Your Rights Under Indian Lawg

As per the DPDP Act, 2023, you have:

• Right to Access
• Right to Correction
• Right to Erasure
• Right to Withdraw Consent
• Right to Grievance Redressal

8. Data Security

We use industry-standard encryption (SSL/TLS), ISO/IEC 27001-compliant infrastructure, firewalls, and strict access controls.

9. Children's Privacy

We do not knowingly collect data from individuals under the age of 18. If you are a parent or guardian and believe your child has shared data with us without consent, please contact us.

10. Grievance Officer

• Grievance Officer: Avsar Hussain
• Email: support@sellnservice.in
• Phone: +91-9810744383
• Response Time: Within 15 working days
• Address: SellNService, 115, 1st Floor, DLF Prime Towers, Mata Mohalla, Pocket F, Okhla Phase I, Okhla Industrial Estate, New Delhi-110020

11. Updates to this Policy

We may update this policy. Updated versions will be posted here.